Delivery & Returns
Packaging
Your jewellery will be presented on an eco-friendly branded jewellery card and placed inside an elegant drawstring pouch made of 100% cotton. All orders include a jewellery care card and are carefully packaged inside sturdy recyclable cardboard boxes.
Eco-friendly materials
At Maelini, we use eco-friendly packaging materials. Jewellery cards are made from FSC certified card, which means that materials used to create the card are ethically sourced from sustainable forests. The re-usable drawstring pouches are made from biodegradable and compostable 100% cotton.
Delivery information
Each piece of jewellery is made to order in the U.K., just for you. Please allow 1-5 working days for us to prepare your order. This processing time starts the day after you place your order.
Shipping estimates and costs:
Location |
Time |
Cost |
Service |
United Kingdom |
2-3 working days |
£2.69 Free over £50 |
Royal Mail Tracked 48 / Evri |
Europe (EU customers are advised to read below) |
3-5 working days |
£8.99 Free over £70 |
Royal Mail International Tracked |
Worldwide |
5-7 working days |
£9.99 Free over £70 |
Royal Mail International Tracked |
Additional fees for international customers
International customers may have to pay customs duties or additional fees upon delivery. Buyers should check their country's regulations to know their responsibility.
EU customers
EU customers are typically exempt from customs duties on orders under 150 euros. However, there might be additional fees like import VAT charged upon delivery. Buyers are responsible for covering these fees; please consider this before placing an order.
If your order is subject to customs duties or additional fees, delivery timeframes may be affected.
Returns
We are happy to accept return requests within 14 days. For more information, view our Refund policy.